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These are the basic settings needed to setup your iPrimus email address in a mail client.


Login Details

  • Email address:
  • Username: username (only the first part of your email address)
  • Password: your email password


Server Details

  • Incoming server:
  • Incoming server port: 110
  • Outgoing sever:
  • Outgoing server port: 25


Additional Settings

  • SSL: disabled
  • SPA (Secure Password Authentication): disabled
  • Leave a copy of messages on the server: disabled



We recommend setting up your mail client using POP and configuring it to remove emails from the mail server once downloaded. This is to avoid exceeding your mailbox storage limit by keeping a copy of emails on the iPrimus mail server.


  Pros Cons
POP Downloads emails to your device Once email is downloaded to one device, other devices will not get a copy
IMAP Two-way syncing between device and server, allowing multiple devices to be used Mailbox storage limit will be exceeded


Your webmail has 100MB of space. If it’s full, you’ll need to delete items in your webmail.

Please note that e-mails older than 90 days may be deleted in our servers without prior notice.

You can use an e-mail client such as Microsoft Outlook or Apple Mail to expand the capacity and/or keep copies of your e-mails longer.

A full mailbox limits your e-mail from sending or receiving messages.

iPrimus Webmail
Check the gear icon at the lower left corner of your mailbox to know your current mailbox capacity. Delete messages from your inbox and retry sending/receiving.

Permanently delete messages from your inbox

  • Go to Settings on the top right hand corner of your mailbox
  • Select Preferences
  • Click Server settings
  • Under Maintenance, toggle Clear Trash on logout

E-mail client
You may refer to your e-mail client’s support guide on how to delete and manage your inbox. Here are the commonly used e-mail clients and their support pages.

Common reasons for not being able to send/receive e-mails are:

  • Your mailbox is full
  • Your e-mail settings is incorrect

Account Toolbox

If you’ve forgotten your Account Toolbox username or password, you can reset it here.

  • Select information to retrieve Username or Password
  • Enter your Date of Birth
  • Verify using your e-mail or registered mobile number
Primary E-mail 

If you have forgotten your primary e-mail password, you can reset it through your Account Toolbox

  • Go to Internet
  • Go to Usage Summary
  • Click Change Password

Once you have successfully changed your Primary e-mail password, do not forgot to reboot your modem as it is also the default username and password for your modem.

Secondary E-mail

For secondary e-mail password inquiries, please contact our Technical Support team.