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Getting Started

Once you receive your SIM card you will need to activate it via one of the methods below:

It may take up to four fours for a new number to activate or if you are porting in to us from another provider, this can take up to two days.

Requesting a replacement SIM card can be done by contacting our Live Chat team

If you would like to have more than one account, you can:

  • Check out our mobile plans and order a new service online
  • Chat with our sales team to discuss the best option for you.

It’s important that we protect your privacy and security. 

  • A one-time pass code provides an extra level of security to ensure the service holder is the authorised person to request the transfer.
  • When you request a transfer to iPrimus, we will send a one-time pass code to the number you want to transfer. 
    • Handy tip – keep your phone close by during the transfer process so you can quickly access the one-time passcode and continue finalising your transfer request.

If you suspect that your mobile service has been fraudulently transferred, you should immediately report the activity to:

  • either (a) the Australian Federal Police or the relevant State or Territory Police;
  • and (b) the government services that support customers whose mobile service number is the subject of an unauthorised transfer.